Direct to NYS facilities
Approved packages.
Clear rules.
Shop compliant food, clothing and essentials, with facility guidance before you check out.
01ShopChoose a facility and start with what they need.
02VerifyReview the facility rules before you shop.
03PackBuild a package with care.
04DeliverFollow your order from the bag through checkout.
See the order path →
Know the package rules
Every facility follows its own procedures. Start with the current guidance so you can shop with fewer surprises.
View package guidance →Start with the essentials
Helpful tools to make each order smoother.
▧Read Directive 4911Start with the current New York State rule.→⌂Look up a facilityConfirm where your loved one is housed.→↪What if an item is rejected?See the current store-credit and refund path.→Care that fits their needs
Current items, prices and availability from the shop.
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We’re here to help
Questions about an order or the rules? The help center is a good place to start.
Customer service hours are listed in the current store policy.Visit the help center →Questions before you shop
Can I send a package to every facility?
Rules vary by facility and recipient status. Check the facility requirements before placing an order.
What happens if something is rejected?
The current store asks for Form 2068 before considering store credit or a refund, depending on the item.
Where do I find the current store terms?
Shopping and checkout are handled through the current catalogue, where the latest terms are shown.